Returnflows

Alfred Pries Jensen

August Lykke Amstrup

Behandl returneringer og indstil regler og frister.

Returneringer

Ændr produkter, handling eller gebyr med Edit Return, eller annullér returen helt. Alt om begge handlinger ét sted.

Ret eller annullér en returnering

Opret returer på kundens vegne, og håndtér ordrer fra fysisk butik.

Opret en retur på kundens vegne

Alle statusser fra Awaiting hand-in til Closed, og hvad der udløser næste trin.

Forstå returstatuser og returcyklussen

Hvornår varerne lægges tilbage på lager (Restock)

Returer og reklamationer for POS-ordrer

Alerts på returer og hvad de betyder

Se og behandl returer direkte i Shopify (Admin Block)

Behandling

Sådan følger kunden sin retur på statussiden.

Statussiden for kundens retur

Lad kunden annullere, rette oplysninger og skrive en kommentar selv.

Lad kunden annullere og rette sine oplysninger

Lad kunder samsende returneringer

Sådan undgår du at jeres kunder lander på den nye viderestillingsside.

Link til Returnflows: Undgå Shopify Viderestillingsside

Kundens oplevelse

Frigiv ombytningsvaren allerede når kunden indleverer pakken.

Send ombytningen med det samme (Instant Exchange)

Formlen bag kundens refundering, delvise returer, og hvornår den oprindelige fragt refunderes.

Sådan beregnes kundens refundering

Sådan opretter og udbetaler vi gavekort ved retur, og hvad du gør hvis kunden fortryder eller mangler sit.

Gavekort som returhandling

Sådan opkræver eller refunderer vi prisdifferencen når kunden bytter til et dyrere eller billigere produkt.

Prisdifference og betaling ved ombytning

Refusion og ombytning

Forlæng returfristen, gør labelen gratis eller blokér returer på en enkelt ordre.

Giv en kunde ekstra tid eller gratis returlabel (Return Options)

Regler og frister

Driftsstatus

Persondata

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