In Notifications, you control which automatic messages customers receive during the return flow – and who should send them.
You can send via Returnflows, Shopify, or Klaviyo. You can also choose Don’t send.
🧩 Sending options
For each notification, choose:
Send via Returnflows
Send via Shopify
Send via Klaviyo (visible but disabled until the integration is set up)
Don’t send (if you don’t want to send anything)
Confirmed: These choices apply to all notification types.
🔔 Notification types & logic
Note: The descriptions below follow your list. If a trigger behaves differently in your setup, tell me and I’ll adjust it.
Notification | When it’s sent (trigger) | Notes |
Hand-in Reminder | Reminder to hand in the return package |
|
Hand-in Confirmation | When the customer has handed in the return package | Confirms the return is in progress. |
Package Delivered in Warehouse | When the carrier marks the package as delivered to your warehouse | Can inform about processing time (e.g., 8–10 days — provide your copy). |
Return Closed | When you close the return in Returnflows | Customer is informed the return is completed. |
Return Confirmation | When the customer creates a return | Receipt/confirmation of the created return. |
Waiting for payment due (WFPD) | When the customer still needs to pay a difference/label | System sends up to 3 emails until the payment is completed. |
Exchange Fulfilled | When an exchange has been fulfilled | Informs that the exchange is completed. |
Gift Card Activated | When a gift card has been activated | Informs that a gift card is active. |
⚙️ How to configure
Go to Notifications
Select a notification type
Choose the sender: Returnflows / Shopify / Klaviyo / Don’t send
Save
❓ FAQ
Who sends the email if I choose Returnflows?
Returnflows sends it directly — no setup needed.
Can I edit text and design?
Not in this section — this will be possible in a future version.
How does the Klaviyo integration work?
Once set up, you can use your own flows in Klaviyo.
Do the sender choices apply to all notifications?
Yes — they apply to all types on this page.
How many reminders for WFPD?
Up to 3 emails are sent until the payment is completed.