✉️ Notifications – Choose which return emails are sent and by whom

In the Notifications section, you control which automated emails your customers receive throughout the return process – and who sends them.

You can choose to send emails via Returnflows, Shopify, or an external integration like Klaviyo – or simply not send them at all.

For each notification type, you can choose:

📌 Klaviyo will appear but are disabled until integration are set up.

Here’s what each notification controls:

Triggered when the customer hands in the return shipment.

→ Often used to reassure the customer that the return has started.
→ Optional.

Triggered when the courier marks the return as delivered.

→ Email can say something like:
“Your return has arrived – it’ll be processed within 8–10 days.”

Sent when you manually close the return in Returnflows.

→ Customer is notified that the return has been completed.

Sent if the customer hasn’t paid for return shipping or upsell.

→ System will send up to 3 emails until payment is completed.

Will allow sending confirmation when a return is first submitted.
→ Not yet available.

Who sends the email if I choose Returnflows?
Returnflows handles the email directly – no setup required.

Can I customize the email content and layout?
Not yet – but customization is coming soon.

What about Klaviyo integration?
You’ll be able to trigger custom flows – this is coming soon.

Need guidance on what to send, when to send it, and how?
💬 Reach out – we’ll help you build the right customer experience.