The Actions section lets you decide what return options to offer customers – like exchanges or gift cards.
These settings are market-specific, allowing different configurations per region.
🔧 Main options
Inside the Actions section, you’ll see two toggles:
Exchanges – allows the customer to exchange the product
Giftcards – allows the customer to receive a gift card instead of a refund
You can toggle each one on or off independently.
🔄 Exchanges – Swap products
When “Exchanges” is enabled, you’ll be able to configure two detailed options:
➤ Swaps
Allows size exchanges.
The “Choose different size” button will only appear if the returned product has variants in Shopify.
➤ Instant Exchange
Controls when the exchange is released to the customer.
Enabled: Exchange is processed as soon as the customer drops off the return
Disabled: Exchange is processed only once the return is received and approved
🎁 Giftcards – Refund as store credit
When Giftcards are enabled, you can configure how they are issued:
➤ Giftcard Type
Choose the system (e.g., Shopify Giftcard)
➤ Expiry
Set how long the gift card is valid (e.g., 36 months)
➤ Giftcard Bonus
Optionally add a percentage bonus to increase the gift card value (e.g., +10%)
This is a great incentive to encourage customers to choose gift cards over refunds.
📌 Note
“Swaps” and “Instant Exchange” only apply when Exchanges are enabled
Giftcard bonuses only apply if the Giftcard option is active
🙋 Need help?
Want guidance on how to build a smart return policy using exchanges and gift cards?
💬 Chat with us – we’re here to help.