In the Returns section, you control key return options and logic for each specific Market.
This is where you decide what actions are allowed, how shipping is refunded, and what your return flow looks like.
🌍 Settings are market-specific
All settings on this page apply only to the currently selected Market.
You can switch between Markets using the dropdown at the top. For example, when viewing “Denmark,” only Denmark’s settings are shown.
🔗 Userflow URL
At the top, you’ll see the Userflow URL – this is the direct link to your return portal for that Market.
You can use this URL on your website, in emails, or anywhere customers initiate returns.
Example: https://www.returnflows.com/skagen-clothing-dk
⚙️ What you can configure in Returns
This page is divided into two main parts:
1. Actions
Here you choose which return methods are enabled:
Exchanges – allow item swaps
Giftcards – allow refund via gift card
Toggle each option on/off as needed.
2. Settings
This area controls the return rules and structure, including:
Fee Structure – label pricing and service fees
Return Periods & Windows – return deadlines
Discount Matching – logic for applied discounts
Advanced Settings – layout and shipping refund options
These settings are Market-specific, except global configurations like Return Reasons.
📌 You’ll also find:
Return Reasons – a global list shared across all Markets
Outgoing Shipping – control whether original shipping is refunded
Userflow Layout – toggle for an optimized refund button design
🙋 Need help?
Want help structuring your Returns across multiple markets?
💬 Reach out to us – we’re happy to help.