In Customize → Assets, you can personalize the return portal experience by:
Uploading your shop’s logo (for light and dark themes)
Replacing the default welcome video with your own
This helps create a branded, consistent experience that matches your webshop.
🖼 Logo – Dark Mode vs Light Mode
You can upload two versions of your logo:
Dark Mode Logo
Displayed when customers use a dark backgroundLight Mode Logo
Displayed when using a light theme
⚠️ If only one logo is uploaded, it may not be visible depending on the customer’s device or color settings.
Recommendation: Upload both versions for maximum visibility across all modes.
🎬 Exchange Video Guide
This video plays before the customer enters the return flow.
Use this to:
Explain your exchange process
Highlight any gift card bonuses or benefits
You can upload:
Mobile video (4:5)
Recommended: 1080x1350px · Max 50MB · Format: .mp4Desktop video (16:9)
Recommended: 1920x1080px · Max 50MB · Format: .mp4
✅ If you only upload one, the default Returnflows video will show on the other device type.
🔊 Videos with sound are supported – but we recommend the content still works muted.
✅ How to customize the portal
Go to Settings → Customize → Assets
Upload both a Light Mode and Dark Mode logo
Click Upload next to “Exchange Video Guide” and add your own clips
Click Save / Apply to activate the changes
❓ Frequently Asked Questions
Do I need to upload both logos?
Yes – it’s strongly recommended to avoid display issues in certain modes.
Can I upload just one video?
Yes – the standard video will be used for the missing device type.
Can my video have sound?
Yes – but make sure the message is clear even when muted.