Product-based steps are shown per product during a claim. If a claim contains 3 products, the flow repeats 3 times—once for each product.
Scope: Global settings (applies to all markets).
Available step types
Add as many as you need and reorder any time:
Question – open text (optional character limit).
Yes/No – binary choice.
Information – text the shopper reads and continues.
Image Upload – shopper must upload one image per step
(allowed: JPG & PNG, max 10 MB).
Need 3 photos (parcel, product, close-up of defect)?
Create 3 separate Image Upload steps.
Create a product-based step
Go to Settings → Claims → Product-based steps
Click Add step
Choose Type (Question / Yes/No / Information / Image Upload)
Enter a clear Title (e.g., “Upload a close-up of the defect”)
(Optional) Set Character limit for Question
Click Add and drag to reorder
Shopper experience for Image Upload
On desktop the shopper can:
Drag & drop or select a file from the computer, or
Choose Continue on mobile to scan a QR code and upload from the phone.
Where do answers and photos appear?
In Admin → Claim Review under each product
On the Status page for the shopper
Not included in Analytics
Best practices
One intent per step – short and clear.
Be specific – e.g., “Upload photo – left shoe, outside”.
Guide before ask – place Information before Image Upload.
Mind the order – good instructions first, uploads after.
FAQ
Is Image Upload mandatory?
Yes—one image is required per Image Upload step.
How many images can a shopper upload?
One per step. Add multiple steps to collect more.
Are steps configured per market?
No—product-based steps are global.