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⚙️ Shopify Flow Integration – Automate actions when a return is closed

Jeppe Oestergaard Hansen avatar
Written by Jeppe Oestergaard Hansen
Updated over 3 weeks ago

The Returnflows integration with Shopify Flow allows you to trigger automations only when a return is completed and closed.

The integration currently supports one event only: return_closed.

✅ How to activate the integration

  1. Go to Settings → Integrations

  2. Find Flows and click Install

  1. Once connected, it will show as Installed

→ No further setup needed – the return_closed event is now live.

🔔 Available trigger

Return events

  • return.closed — fires when a return is closed and fully processed

  • return.completed — fires when creation of a return is completed

  • return.created — fires at the start of return creation (regardless of completion)

  • return.canceled — fires when a return is canceled

Claim events

  • claim.closed — fires when a claim is closed

  • claim.processed — fires when creation of a claim is completed

  • claim.created — fires at the start of claim creation (regardless of completion)

  • claim.canceled — fires when a claim is canceled

Tip: In Shopify Flow choose Trigger → App → Returnflows → [Event], then add your actions

💡 Use cases

  • Add a customer tag like return_completed

  • Send a Slack message to your support team

  • Trigger follow-up flows or internal processes

  • Create post-return customer journeys

🎯 Example: Return Closed → Slack Notification

  1. Trigger: Return closed

  2. Action: Send Slack message:
    → “Customer return has been completed”

🎯 Example: Return Closed → Tag customer

  1. Trigger: Return closed

  2. Action: Add customer tag → return_completed

🙋 Need help?

Want help setting up your first Shopify Flow with Returnflows?

💬 Chat with us – we’ll help you make it work.

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