The Status Page lets your customers track the progress of their return – including shipping, actions, refunds and confirmation.
It updates automatically and gives full transparency.
🔗 How does a customer access the status page?
There are two ways:
1. From the confirmation email
– Takes them directly to their active return.
2. Via the /status URL
– Example: https://www.returnflows.com/en/skagen-clothing-dk/status
– They enter order number + email
– If found, the full return is shown
– If not, they’re informed and can try again
🧾 Page structure and sections
🟩 1. Return summary (left panel)
Displays:
Order number and date
Returned products
Return type (icon: gift card, refund, exchange)
Discounts and subtotal
Label cost and payment
What the customer will receive
This mirrors the backend return view – including value and discount details.
📦 2. Progress tracker (top right)
4-step return progress:
Complete return flow
Drop off return
We process your return
You receive your gift card/refund/exchange
Steps update automatically
Step 4 changes based on return type (gift card, refund, exchange)
📢 3. Main return message (highlighted box)
Once the return is processed, this section shows a clear message:
“Your refund is on its way”
“We’ve sent your gift card”
“Your exchange is being shipped”
Only shown once the return is Closed
🚚 4. Shipping status
Shows real-time package tracking – in 4 stages:
Dropped off
In transit
Delivered
Processed
Data is pulled from the carrier.
Customers can:
View tracking number
Click “Tracking” for real-time status
Expand delivery address
🆘 5. Help section
Shows your Support Information:
Email support
Phone support
Uses the contact details configured in Returnflows.
🔄 Dynamic behavior – What the customer sees, when
Status | What’s shown on the page |
Waiting for drop-off | Steps 1–2 active, QR/label shown |
In transit | Step 3 fills in, transit status visible |
Delivered | Step 4 active, label marked as received |
Closed | Final message + delivery confirmed |
Cancelled | “This return has been cancelled” message |
❓ FAQ
What happens if a customer enters wrong info?
They’ll be told no return was found – and can retry.
Can customers track multiple returns?
Yes – one at a time, using order number and email.
Does this update in real-time?
Yes – based on label and backend events.
🙋 Need help?
Want to improve your status page, tone or experience?
💬 Chat with us – we’ll help make it fit your brand.