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🚚 Shipping – Set up your return shipping options by country
The Shipping section lets you configure return carriers, products, and options for each country you serve.
You’ll connect your TMS provider, choose your carriers, and define how the options appear to customers.
🔗 Connect a TMS
Returnflows supports integration with:
Webshipper
Shipmondo
Homerunner
Click “Connect TMS” to link your account and access carrier data from your TMS.
🌍 Country-level configuration
You can set up multiple shipping options per country.
Each option will be displayed to the customer in the return portal.
✍️ What you configure per shipping option
When adding a new option, you'll be asked to define:
➤ Name & Description
Shown to the customer in the UI – for example:
Name: GLS (QR Code)
Description: Drop off at more than 1700 locations!
➤ Carrier setup
TMS Carrier (e.g., Webshipper) – The account and transport product from your TMS
Returnflows Carrier – Used for shop locator and map UI, e.g., GLS, DHL, PostNord
➤ Service
This is the specific return product from the carrier – e.g.:
GLS: 15 - Shop return
DHL: Parcel Connect Return
⚠️ Be sure to select the correct product, or label generation may fail.
➤ Carrier Add-ons
Optional features that depend on carrier and service:
Generate QR code
Labelless return
Customs API for cross-border returns
Liability service
➤ Display Parameters
Customize how this option is shown:
Labelless (Yes/No)
Show as QR code (if enabled in Add-ons)
➤ Status
Active – Available in the return portal
Draft – Hidden from customers
🧭 Example: GLS QR Code in Denmark
TMS Carrier: GLS SKAGEN-CLOTHING DK
Returnflows Carrier: GLS
Service: 15 – Shop return
Add-on: QR Code
Status: Active
→ The option appears to the customer as a QR-code return to a drop-off location.
❓ FAQ
Can I have multiple options per country?
Yes – the customer will be able to choose.
What happens if I pick the wrong product?
Label generation may fail – always check with your TMS provider.
What does “Labelless” mean?
The customer doesn’t need to print anything – works only if supported by the carrier.
🙋 Need help?
Not sure how to configure shipping for your country?
💬 Chat with us – we’ll guide you through setup, TMS, and testing.