This setting lets you define whether, and under which conditions, outgoing shipping should be refunded to the customer.
It only applies to full returns – meaning all items on the order are returned.
🧠 What is outgoing shipping?
This refers to the original shipping charge paid by the customer (e.g., “Standard Shipping 39 DKK”).
This setting controls whether that charge is refunded during the return process.
⚙️ Your 4 options
You can choose one of the following:
🚫 Do Not Refund Original Shipping
Original shipping is never refunded – even for full returns.
💸 Refund Original Shipping for Full Refunds
Shipping is refunded only if:
The entire order is returned
All items are set to Refund
→ Best used if you want to refund shipping only for complete order cancellations.
🎁 Refund Original Shipping for Gift Cards
Shipping is refunded if:
The entire order is returned
Actions are either Refund or Gift Card
→ This lets you support both monetary refunds and store credit.
🔄 Refund Original Shipping for Gift Cards, Exchanges and Refunds
Shipping is refunded for any full return, regardless of the selected action.
Covers Refunds, Exchanges, and Gift Cards
Key requirement: All items on the order must be returned
→ Best for flexible return policies that treat all return types equally.
📌 Important
Partial returns will never refund shipping, no matter your setting
Applies only to the original outbound shipping fee – not return label costs
❓ FAQ
Will this work with partial returns?
No – only full returns are eligible.
How does Returnflows determine if it's a full return?
We compare the returned items with the original order lines.
What if I offer free shipping?
There’s nothing to refund – but the logic still works as expected.
🙋 Need help?
Not sure which setting fits your return policy best?
💬 Reach out – we’ll help you make the right call.