With Markets, you can tailor your return policies based on the customer’s shipping country – adjusting return types, label prices, and refund rules for different regions.
📦 What is a Market?
A Market defines how returns should behave for a given shipping destination.
You can create:
A single Market for the EU
Regional Markets (e.g., DACH, Nordics)
Country-specific Markets (e.g., Denmark)
⚙️ Managing your Markets
Go to:
Settings → Markets
You’ll see a list of all your current Markets (like Denmark, Nordics, etc.).
You can create, edit, or set a Default Market.
The list is shown as a clean overview with flags – click any Market to manage settings.
📝 What can be configured per Market?
Inside each Market, you can:
Enable/disable Exchanges and Gift cards
Set fees (label pricing)
Control discount matching
Enable/disable outgoing shipping refund
All of this is found under the Returns section for the selected Market.
🌐 Language layer is separate
Even if the customer uses an English-language portal, their return settings will still be based on the shipping address.
This ensures the correct Market settings (fees, actions, rules) are applied no matter what language the portal is shown in.
🚚 Shipping Options are separate from Markets
Shipping options must be configured per country and are managed independently of Markets.
If no shipping option exists for a country, returns cannot be created, even if the country is part of a Market.
Shipping is set up under:
Settings → Shipping
⭐ Default Market
The first Market you create becomes your Default Market.
You can change it from the Market settings using “More options → Make Default”.
The Default Market is used as fallback, but only if the country has a valid shipping option.
❗ Global-only settings
These settings are global and cannot be set per Market:
Return Windows
Return Reasons
Special Return Periods
🧠 Key concepts
Concept | Meaning |
Market(s) | Define return actions, pricing, discounts, and shipping refund rules |
Language Layer | Based on the portal URL – not on Market |
Shipping Option | Required per country. Must be set up or returns will not be possible |
🙋 Need help?
Need advice on structuring Markets, fallback logic, or multi-region returns?
💬 Chat with us – we’re happy to help.