This includes a heading and optional description text – ideal for welcoming your customers, linking to support, or giving special instructions.
✍️ What you can customize
Sidebar Heading
Appears as the main title on the left panel
(e.g. “Welcome to our return portal!”)Sidebar Text
Shown below the heading with any message you'd like
(e.g. “If you want to return a Mystery/Summer Box...”)
📱 Mobile behavior
On mobile devices, the Sidebar Text is collapsed by default and shown only when the customer taps “Show more”.
📌 We recommend keeping this text short and to the point – especially for mobile users.
🌍 Language support
You can localize your message per language by navigating to:
Settings → Languages → Choose Language → Customize
This allows you to show the message in the customer’s preferred language.
✅ How to update the text
Go to Settings → Customize → Userflow Content
Fill in the Sidebar Heading and Sidebar Text
Click Save
🎨 This content appears instantly in the portal – combine it with your colors and logo for a branded experience.
❓ Frequently Asked Questions
Is this visible to all customers?
Yes – unless you’ve set language-specific versions via the Languages tab.
Can I use links or formatting?
Not yet – only plain text is supported at this time.
Is there a character limit?
There is no hard limit, but short text is best for mobile.
🙋 Need help?
Want help writing or translating your userflow content?
💬 Reach out via chat – we’re happy to assist.