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🏪 Contact Information (Internal) – Be reachable in case of critical issues

Contact Information is used internally by Returnflows and is never shown to customers.

Rasmus Sloth avatar
Written by Rasmus Sloth
Updated over 2 months ago

🧾 What should you fill in?

  • Contact Name
    Typically your operations lead or customer support manager

  • Contact Phone
    Use a number where you can be reached in urgent situations

  • Mail Address
    Use a monitored email that’s checked daily

📌 These details are only visible to the Returnflows team – never to your customers.

📬 When do we use this?

Returnflows may use this information to contact you if:

  • A refund fails to process

  • A critical error affects your account

  • Urgent operational issues arise that require your attention

✅ How to update your contact information

  1. Go to Settings → Shop Settings → Contact Information

  2. Fill in the fields as described above

  3. Click Save

❓ Frequently Asked Questions

Can I use a shared support email?
Yes – just make sure it’s monitored consistently.

What if the contact person changes?
Update the info as soon as possible so we can always reach the right person.

Will customers see this?
No – this data is strictly for internal use and never shown in the portal.

🙋 Need help?

Unsure who to list as your shop contact?
💬 Reach out via live chat – we’ll help you get it right.

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